The Dynamo Designers of the vStacks Infotech team have done it again with the cloud-based internet Instant Messaging solution that is eZnetCHAT!
eZnetCHAT is a cloud based internet solution that can be added to any application as a helpful and productive widget connecting your office. The widget brings instant messaging to your business’ employees and customers. Kick your success level up a notch with the real-time communication widget designed specifically for on-the-go business professionals.
eZnetCHAT is user-friendly and easy to operate for both internal and external usage. Employees can sign in and be ready to assist anyone in cue immediately. As seen with eZnet CRM and other Virtual Stacks Systems’ services, advanced automation allows for a more reliable and authoritative Instant Messaging mastery, transfer ability and Ticket creation operation.
Widget Your Way
Have simple Plugin-n-Begin technology at your fingertips with eZnetCHAT. Start using it immediately with the easy to implement features and connectivity. Chat with any visitors that may have questions you can easily answer for them right away. Cut down on calls and wait times with this helpful application.
Chat in Numbers
Link your contact list or easily add new colleagues and friends to any chat conversation whether you open it immediately or is already in progress. Cut out the frustration of back and forth correspondence between multiple parties by grouping interested parties in one group chat. No information or steps are lost when all parties are privy to all important communication efforts.
Why Do I Need eZnetCHAT?
Help should always be on the way! As customers, we all want answers to the questions that slow us down. Customers expect:
Tickets resolved in a timely fashion
Confusing applications walked through
Explanations of advanced features
Friendly & progressive interactions
Shorter wait times
Reliable customer service is an integral component of successful business practices. There is no greater way to create happy customers than to remain accessible and easy to communicate with.
There is also no greater way to create loyal customers at the same time than to be held accountable on a real-time level. Keep your management and traveling or intercontinental executives in the loop and able to run operations from remote areas.
Already a Virtual Stacks customer? That makes it even stronger integration and aesthetic perfection.
eZnetCHAT is an effortless Website Plugin with easy integration!
Customize Your Chat
- Color Scheme
- Logos & Labels
- Social Media Action Buttons
- Language Settings
Manage Employees & Groups
- Employee permissions management
- Group/Department management
- Interchangeable or employee add-ins of chat conversations
eZnetCHAT Features also include
- Accepting Chat Requests
- Ignore/Rejecting Chat Requests
- Creating Chat Reports
- Managing Chat History
Quality Customer Service
- Reports monitoring your customer service progression
- Quality control of customer support team
- Rate or grade the caliber of your support
- Google Analytics
- Cloud capable
- Chatting Tags
- Timeline generation
- Settings Management
Arrange Chat Windows/Conversations
- Multiple Users (Internal)
- Visitor Chat (Based on Permissions)
- End a Chat
- Transfer a Chat to a coworker/superior
- Create Tickets
- Create Leads
- Review detailed Offline Messages
- Status Change capability
- Private Commenting
- Multiple Users (Internal)
- Offline Form
- Transcript Addition